Voice AI lets a guest hold the microphone and speak their order. It does not listen during payment, and it is not Alfred.
Turn it on
- Confirm the brand has a Plus or Premium licence. Voice AI is hidden without one.
- In the dashboard, open Voice AI and assign the assistant to the store.
- Open the device (Devices → Devices Overview) and enable Voice AI for that kiosk. Leave Enable AI Upsells (Alfred) off unless you also want suggestion cards.
- On the kiosk, confirm a Hold to speak bar appears on the menu and cart screens.
What guests can say
The bar itself suggests phrases such as Add a Beef Burger, Make it a large meal, and Remove the pickles. While they hold the mic they see Listening…, then Processing order….
Voice AI can add or change items, open nutrition, and start a meal flow. It resets when the order completes, is cancelled, or times out.
Limits
- The bar is hidden on checkout and payment screens. Guests finish the name field and pin pad by touch.
- If the bar is missing, check the licence, the Voice AI page, and the device toggle — not the Alfred page.