Goal: Verify hardware, software, and staff readiness before your first customer transaction.
1. Hardware & Physical Inspection
Before checking the software, ensure the physical environment is safe and professional.
Secure Mounting: Confirm the kiosk is stable, bolted down, or weighted according to the installation guide to prevent tipping.
Cable Safety: Ensure all power and Ethernet cables are tucked away, not creating a trip hazard or easily accessible to customers.
Touchscreen Check: Tap all four corners and the center of the screen to verify it is responsive and there are no "dead zones".
Cleanliness: Wipe the screen with a microfiber cloth to remove fingerprints from the setup process.
2. Software Connectivity & Sync
Your kiosk must be in perfect communication with the Sephona Platform.
Heartbeat Verification: Log into your Sephona Platform (Back Office) and confirm the kiosk status is Online.
App Lockdown: Confirm the kiosk is in "Kiosk Mode." It should not be possible for a customer to swipe out of the app to see the desktop or other settings.
Menu Accuracy: Scroll through the entire menu on the kiosk. Check that all product images load and that prices match your expectations.
AI Recommendations: Add items to your cart to verify that Sephona Recommend is suggesting appropriate upsells based on your configuration.
3. Peripheral & Transaction Testing
This is the most critical stage: ensuring you can actually get paid and provide a receipt.
Payment Test: Perform one real card transaction (you can use a $0.01 "Test Item"). Confirm the Payment reader wakes up, processes the card, and the transaction appears in your Sephona Platform reports.
Printer Readiness: Print a test receipt. Ensure the paper is feeding straight, the text is clear, and the automatic cutter works without jamming.
Scanner Check: If using QR codes for loyalty, scan a code to ensure the camera/scanner recognizes it quickly.
4. On-Site Staff Readiness
Your team needs to be prepared to assist customers if they have questions.
Maintenance Training: Ensure at least one person on shift knows how to reload printer paper and how to restart the kiosk.
Refund Knowledge: Confirm managers know how to process a refund in the Sephona Platform dashboard if a customer makes a mistake.